Measuring customer satisfaction:survey design, use, and statistical analysis methods/Bob E. Hayes
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| Main Author: | Hayes, Bob E |
|---|---|
| Format: | Livro |
| Language: | eng |
| Published: |
Milwaukee, Wisconsin:ASQ Quality Press,
2018
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| Subjects: | |
| Online Access: |
http://www.redebim.dphdm.mar.mil.br/pergamum/biblioteca/index.php?codAcervo=232934 http://repositorio.mar.mil.br/handle/ripcmb/637820 |
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