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Silva, Marcelo Gaspar Rodrigues
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TI mudar e inovar : resolvendo conflitos com ITIL v3 : aplicado a um estudo de caso / Marcelo Gaspar Rodrigues Silva, Thierry Albert M. Pedroso Gomez, Zailton Cardoso de Miranda
by
Silva
,
Marcelo
Gaspar
Rodrigues
Published 2010
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