A systematic review of indicators for evaluating the effectiveness of digital public services
Effectiveness is a key feature of good governance, as the public sector must make the best use of resources to comply with the needs of the population. Several indicators can be analyzed to evaluate the effectiveness of a service. This study analyzes theoretical references and presents a systematic...
| Main Authors: | Pedrosa, Glauco Vitor, Kosloski, Ricardo Ajax Dias, Menezes, Vitor Gomes de, Iwama, Gabriela Y., Silva, Wander C. M. P. da, Figueiredo, Rejane Maria da Costa |
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| Format: | Artigo |
| Language: | Inglês |
| Published: |
MDPI
2021
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| Subjects: | |
| Online Access: |
https://repositorio.unb.br/handle/10482/40188 https://doi.org/10.3390/info11100472 https://orcid.org/0000-0001-5573-6830 https://orcid.org/0000-0001-8243-7924 |
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